Barnard Crespi

Title: IVR – Text-to-Speech or the Real Deal?

At some point during your IVR application planning and development, you will be faced with the decision to either implement Text-to-Speech (TTS) or use the recording of a live person - or possibly both - to deliver the desired information to the end user.... Read >

IVR and The Canadian Do NOT call list

Effective October 1, 2008 marketers who employ IVR to reach out to their potential customers in Canada must be ware. If you are using IVR to place your calls to Canadian consumers, you better press the "pause" button and read up, http://www.LNNTE-DNCL.... Read >

How can IVR help you make more money out of your traditional media advertising?

Traditional media advertising, which relies on the words of a skillful copywriter, still remains the most predominant and widely used media, targeting consumers worldwide. Yes, those billboards you see while driving down the highway, 12 foot back-lit sign... Read >

How to improve your customers experience when calling in to your IVR?

If you really want to make a positive change in the perception your clients have when they call-in to your company's IVR you have to listen to them carefully. Avoid listening to anecdotal accounts of what is working and what is not working. And stop liste... Read >

What does Voice Talent have anything to do with the successful execution of your IVR project?"

What does Voice Talent have anything to do with the successful execution of your IVR project? Selecting Voice Talent for your IVR application is a key consideration, as she/he will be representing your company; she/he will be your spokesperson - this i... Read >

Where Does IVR Really Work? In Field Employee Safety

For the past few years, IVR (Interactive Voice Response) has been getting a really bad wrap for mediocre implementation results, as organizations push the technology to the limit, on unfulfilled promises from vendors, and, in efforts to cut costs from han... Read >

IVR - "Where Does It Really Work?" - In Facilities Management

For the past few years, IVR (Interactive Voice Response) has been getting a really bad wrap for mediocre implementation results, as organizations push the technology to the limit, on unfulfilled promises from vendors, and, in efforts to cut costs from han... Read >

IVR Surveys - The secret to Increasing response Rates

IVR Surveys - The secret to Increasing response Rates I recently launched a FAQ campaign on IVR Surveys, inviting existing clients and anyone who wanted to participate to submit their questions regarding IVR Surveys. Surprisingly enough the most p... Read >

Creative Lead Generation with IVR - Its Time to Wake Up.

Today I was talking to one of our sales execs regarding what one of our clients is doing to market their services and I thought you might find this thought provoking. This company is inviting its customers, and virtually anyone who visits their web ... Read >

IVR Case Study, Field Employee Safety: Tracking, Communications and Response

THE CHALLENGE For over 30 years, the Algoma Health Unit (AHU) has provided public health services to citizens of the Algoma district. With offices in Blind River, Elliot Lake, Sault Ste. Marie and Wawa, AHU has a large geographical area to provide servic... Read >

IVR - Understanding the Full Service Hosted Managed Approach

Interactive Voice Response is one of the most widely used technologies in business today. Utilized by organizations to deliver a wide range of services over the telephone, IVR provides a broad spectrum of uses for B2B and B2C applications, including surv... Read >